Terms of Service

Welcome to SmartCallBot.com ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of SmartCallBot, an AI-powered call assistant for small businesses.

By signing up and using SmartCallBot, you agree to these Terms. If you do not agree, do not use our service.

1. Acceptance of Terms

By accessing or using SmartCallBot, you:
✔️ Confirm you are at least 18 years old and have the authority to agree to these Terms.
✔️ Agree to comply with all applicable laws and our Privacy Policy.
✔️ Understand that continued use of SmartCallBot means ongoing acceptance of these Terms.

If you are using SmartCallBot on behalf of a company, you agree that you have authority to bind the company to these Terms.

2. SmartCallBot Services

SmartCallBot provides AI-powered call answering, routing, appointment booking, voicemail transcription, and analytics services for small businesses.

⚡ Core Features:

• AI-powered call answering & routing

• Appointment scheduling

• Voicemail transcription

• Call analytics (future feature)

3. User Accounts & Responsibilities

To use SmartCallBot, you must create an account and provide accurate business and contact information.

🔹 Account Security:

• You are responsible for keeping your login credentials confidential.

• You must notify us immediately if you suspect unauthorized access to your account.

🔹 Prohibited Uses:

• Do not use SmartCallBot for spam, fraud, illegal activity, or harassment.

• Do not attempt to reverse-engineer or disrupt our services.

Failure to follow these rules may result in account termination (see Section 7).

4. Call Recording & Data Usage

📞 Call Recordings & Transcripts

• By using SmartCallBot, you consent to call recording and transcription.

• You must inform your callers that their calls may be recorded if required by law.

• We use call recordings & transcripts to improve AI performance and analyze service quality.

🔐 Data Privacy & Security

• We follow industry-standard encryption and security practices.

• See our Privacy Policy for details on data protection and retention.

5. Payments, Fees & Billing

💰 Pricing Structure

• SmartCallBot charges a monthly platform fee + usage-based fees (per-call or per-minute).

• Pricing is available at https://smartcallbot.com.

💳 Billing & Payment Processing

• All payments are processed via Stripe.

• You must provide valid payment information before using SmartCallBot.

❌ Failure to Pay

• If your payment fails, we may suspend or terminate your account.

🚀 Refunds & Cancellations

• We do not offer refunds for completed billing cycles.

• You may cancel your subscription at any time, but no refunds will be provided for unused time.

6. Service Availability & Limitations

SmartCallBot is a cloud-based AI service, and we strive for 99% uptime. However, we:
⚠️ Do not guarantee uninterrupted service.
⚠️ May perform maintenance or updates, sometimes without prior notice.
⚠️ Are not responsible for outages caused by third-party providers (e.g., Twilio, OpenAI, Stripe).

7. Account Suspension & Termination

We reserve the right to suspend or terminate your account if you:
❌ Violate these Terms or our Privacy Policy.
❌ Use SmartCallBot for illegal or abusive purposes.
❌ Fail to make payments.

Upon termination:
⚠️ Your access will be revoked immediately.
⚠️ We may delete your data, including call transcripts & recordings.

If you wish to close your account voluntarily, contact hello@smartcallbot.com.

8. Intellectual Property & Licensing

All content, technology, and AI services provided by SmartCallBot are owned by us or licensed to us.

You may not:
❌ Copy, modify, or resell SmartCallBot.
❌ Use our AI responses outside of the intended service.

9. Limitation of Liability

🚨 We are not responsible for:

• Loss of business revenue due to call handling errors.

• Missed appointments or incorrect call routing caused by AI limitations.

• Service downtime or third-party disruptions (e.g., Twilio, OpenAI).

📌 Liability Cap:
If you suffer damages due to SmartCallBot, our total liability shall not exceed the amount you paid us in the last 3 months.

📌 No Warranties:
SmartCallBot is provided "as is" and "as available". We do not guarantee perfect AI accuracy.

10. Dispute Resolution & Governing Law

⚖️ U.S. Laws Apply

• These Terms are governed by the laws of Oregon.

• Any disputes must be resolved in courts located in Oregon.

🤝 Dispute Resolution Process

• Before filing a lawsuit, you must contact us to attempt a resolution.

• If unresolved, disputes shall be resolved through binding arbitration (except for small claims court).

11. Changes to These Terms

We may update these Terms at any time. If we make major changes:
📢 We will notify users via email or in-app notification.
📢 The updated Terms will be available on our website.

12. Contact Information

If you have questions about these Terms, contact us at:
📩 Email: hello@smartcallbot.com
🌎 Website: https://www.smartcallbot.com