Effective Date: 03/06/2025
Last Updated: 03/06/2025
Privacy Policy
Introduction
Welcome to SmartCallBot.com ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our AI-powered call assistant services.
By using SmartCallBot, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1.1 Information You Provide
During Signup & Onboarding:
Name, email, password
Business name, industry, category, service area
Working hours, call routing preferences, greeting preferences
Escalation phone number (for forwarding calls to a real person)
During Usage:
Call Data: We record calls and generate transcripts to improve call handling.
Call Analytics (Future Feature): We will provide businesses with analytics on their calls.
For Payments:
We use Stripe to process payments, which collects billing information and transaction history.
1.2 Information We Collect Automatically
Call Metadata: Call time, duration, caller number (if available).
Cookies & Tracking: We use Google Analytics, Google Tag Manager (GTM), and Google Search Console (GSC) to track website usage.
Device & Log Data: IP addresses, browser type, and interactions with our platform.
1.3 Third-Party Integrations
We use Twilio for call handling.
We use ChatGPT (OpenAI API) to enhance AI responses.
We may collect insights from LinkedIn, Meta (Facebook/Instagram), and YouTube for marketing and social engagement.
2. How We Use Your Information
We process your data for the following purposes:
✅ Providing Services – To answer, route, and automate inbound calls.
✅ Improving AI & Call Handling – Using call transcripts and analytics to enhance AI performance.
✅ Payments & Billing – Processing transactions via Stripe.
✅ Customer Support – Helping with troubleshooting and account issues.
✅ Security & Compliance – Detecting fraud and ensuring GDPR/CCPA compliance.
✅ Marketing & Analytics – Understanding how users engage with our service via Google Analytics and social media platforms.
3. How We Share Your Information
We DO NOT sell your personal data. However, we share data with:
🔹 Service Providers:
Twilio (call handling), ChatGPT (OpenAI) (AI responses), Stripe (payments).
Google Analytics, GTM, GSC (analytics & tracking).
🔹 Legal & Compliance:
If required by law, we may share data to comply with legal obligations, court orders, or law enforcement requests.
4. How Long We Keep Your Data
Call Recordings & Transcripts: Stored for [Insert Retention Period] and then deleted.
Account Data: Retained as long as you have an account.
Payment Data: Stored as required by tax and financial regulations.
You may request deletion of your data at any time (see Section 6).
5. Security Measures
We implement industry-standard security practices, including:
🔐 Encryption – Calls, transcripts, and payment data are encrypted.
🔐 Access Controls – Only authorized personnel can access sensitive data.
🔐 Secure Third-Party Services – We use trusted providers (Stripe, Twilio, OpenAI, etc.).
However, no system is 100% secure. Please use strong passwords and report any suspicious activity.
6. Your Privacy Rights
Depending on your location, you have the following rights:
6.1 GDPR Rights (EU Users)
✅ Access – Request a copy of your data.
✅ Correction – Update incorrect or incomplete data.
✅ Deletion – Request deletion of your data.
✅ Objection – Object to processing (e.g., marketing emails).
✅ Data Portability – Receive a copy of your data in a structured format.
To exercise these rights, email us at hello@smartcallbot.com.
6.2 CCPA Rights (California Residents)
📝 Know what data we collect & request a copy.
📝 Request deletion of your personal data.
📝 Opt out of data sharing (we do not sell data).
To make a CCPA request, email hello@smartcallbot.com.
7. Cookies & Tracking
We use cookies and similar tracking technologies for analytics and performance.
You can opt-out of Google Analytics by installing Google's opt-out browser add-on.
8. International Data Transfers
As a U.S.-based company, we process data in the United States. If you are located outside the U.S., your data may be transferred to and stored in the U.S. We rely on standard contractual clauses (SCCs) and other safeguards to protect international data transfers.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will:
📢 Notify users via email or in-app notification.
📢 Update the "Last Updated" date at the top.
Please review this policy periodically.
Welcome to SmartCallBot.com ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our AI-powered call assistant services.
By using SmartCallBot, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1.1 Information You Provide
During Signup & Onboarding:
Name, email, password
Business name, industry, category, service area
Working hours, call routing preferences, greeting preferences
Escalation phone number (for forwarding calls to a real person)
During Usage:
Call Data: We record calls and generate transcripts to improve call handling.
Call Analytics (Future Feature): We will provide businesses with analytics on their calls.
For Payments:
We use Stripe to process payments, which collects billing information and transaction history.
1.2 Information We Collect Automatically
Call Metadata: Call time, duration, caller number (if available).
Cookies & Tracking: We use Google Analytics, Google Tag Manager (GTM), and Google Search Console (GSC) to track website usage.
Device & Log Data: IP addresses, browser type, and interactions with our platform.
1.3 Third-Party Integrations
We use Twilio for call handling.
We use ChatGPT (OpenAI API) to enhance AI responses.
We may collect insights from LinkedIn, Meta (Facebook/Instagram), and YouTube for marketing and social engagement.
2. How We Use Your Information
We process your data for the following purposes:
✅ Providing Services – To answer, route, and automate inbound calls.
✅ Improving AI & Call Handling – Using call transcripts and analytics to enhance AI performance.
✅ Payments & Billing – Processing transactions via Stripe.
✅ Customer Support – Helping with troubleshooting and account issues.
✅ Security & Compliance – Detecting fraud and ensuring GDPR/CCPA compliance.
✅ Marketing & Analytics – Understanding how users engage with our service via Google Analytics and social media platforms.
3. How We Share Your Information
We DO NOT sell your personal data. However, we share data with:
🔹 Service Providers:
Twilio (call handling), ChatGPT (OpenAI) (AI responses), Stripe (payments).
Google Analytics, GTM, GSC (analytics & tracking).
🔹 Legal & Compliance:
If required by law, we may share data to comply with legal obligations, court orders, or law enforcement requests.
4. How Long We Keep Your Data
Call Recordings & Transcripts: Stored for [Insert Retention Period] and then deleted.
Account Data: Retained as long as you have an account.
Payment Data: Stored as required by tax and financial regulations.
You may request deletion of your data at any time (see Section 6).
5. Security Measures
We implement industry-standard security practices, including:
🔐 Encryption – Calls, transcripts, and payment data are encrypted.
🔐 Access Controls – Only authorized personnel can access sensitive data.
🔐 Secure Third-Party Services – We use trusted providers (Stripe, Twilio, OpenAI, etc.).
However, no system is 100% secure. Please use strong passwords and report any suspicious activity.
6. Your Privacy Rights
Depending on your location, you have the following rights:
6.1 GDPR Rights (EU Users)
✅ Access – Request a copy of your data.
✅ Correction – Update incorrect or incomplete data.
✅ Deletion – Request deletion of your data.
✅ Objection – Object to processing (e.g., marketing emails).
✅ Data Portability – Receive a copy of your data in a structured format.
To exercise these rights, email us at hello@smartcallbot.com.
6.2 CCPA Rights (California Residents)
📝 Know what data we collect & request a copy.
📝 Request deletion of your personal data.
📝 Opt out of data sharing (we do not sell data).
To make a CCPA request, email hello@smartcallbot.com.
7. Cookies & Tracking
We use cookies and similar tracking technologies for analytics and performance.
You can opt-out of Google Analytics by installing Google's opt-out browser add-on.
8. International Data Transfers
As a U.S.-based company, we process data in the United States. If you are located outside the U.S., your data may be transferred to and stored in the U.S. We rely on standard contractual clauses (SCCs) and other safeguards to protect international data transfers.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will:
📢 Notify users via email or in-app notification.
📢 Update the "Last Updated" date at the top.
Please review this policy periodically.
Welcome to SmartCallBot.com ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our AI-powered call assistant services.
By using SmartCallBot, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1.1 Information You Provide
During Signup & Onboarding:
Name, email, password
Business name, industry, category, service area
Working hours, call routing preferences, greeting preferences
Escalation phone number (for forwarding calls to a real person)
During Usage:
Call Data: We record calls and generate transcripts to improve call handling.
Call Analytics (Future Feature): We will provide businesses with analytics on their calls.
For Payments:
We use Stripe to process payments, which collects billing information and transaction history.
1.2 Information We Collect Automatically
Call Metadata: Call time, duration, caller number (if available).
Cookies & Tracking: We use Google Analytics, Google Tag Manager (GTM), and Google Search Console (GSC) to track website usage.
Device & Log Data: IP addresses, browser type, and interactions with our platform.
1.3 Third-Party Integrations
We use Twilio for call handling.
We use ChatGPT (OpenAI API) to enhance AI responses.
We may collect insights from LinkedIn, Meta (Facebook/Instagram), and YouTube for marketing and social engagement.
2. How We Use Your Information
We process your data for the following purposes:
✅ Providing Services – To answer, route, and automate inbound calls.
✅ Improving AI & Call Handling – Using call transcripts and analytics to enhance AI performance.
✅ Payments & Billing – Processing transactions via Stripe.
✅ Customer Support – Helping with troubleshooting and account issues.
✅ Security & Compliance – Detecting fraud and ensuring GDPR/CCPA compliance.
✅ Marketing & Analytics – Understanding how users engage with our service via Google Analytics and social media platforms.
3. How We Share Your Information
We DO NOT sell your personal data. However, we share data with:
🔹 Service Providers:
Twilio (call handling), ChatGPT (OpenAI) (AI responses), Stripe (payments).
Google Analytics, GTM, GSC (analytics & tracking).
🔹 Legal & Compliance:
If required by law, we may share data to comply with legal obligations, court orders, or law enforcement requests.
4. How Long We Keep Your Data
Call Recordings & Transcripts: Stored for [Insert Retention Period] and then deleted.
Account Data: Retained as long as you have an account.
Payment Data: Stored as required by tax and financial regulations.
You may request deletion of your data at any time (see Section 6).
5. Security Measures
We implement industry-standard security practices, including:
🔐 Encryption – Calls, transcripts, and payment data are encrypted.
🔐 Access Controls – Only authorized personnel can access sensitive data.
🔐 Secure Third-Party Services – We use trusted providers (Stripe, Twilio, OpenAI, etc.).
However, no system is 100% secure. Please use strong passwords and report any suspicious activity.
6. Your Privacy Rights
Depending on your location, you have the following rights:
6.1 GDPR Rights (EU Users)
✅ Access – Request a copy of your data.
✅ Correction – Update incorrect or incomplete data.
✅ Deletion – Request deletion of your data.
✅ Objection – Object to processing (e.g., marketing emails).
✅ Data Portability – Receive a copy of your data in a structured format.
To exercise these rights, email us at hello@smartcallbot.com.
6.2 CCPA Rights (California Residents)
📝 Know what data we collect & request a copy.
📝 Request deletion of your personal data.
📝 Opt out of data sharing (we do not sell data).
To make a CCPA request, email hello@smartcallbot.com.
7. Cookies & Tracking
We use cookies and similar tracking technologies for analytics and performance.
You can opt-out of Google Analytics by installing Google's opt-out browser add-on.
8. International Data Transfers
As a U.S.-based company, we process data in the United States. If you are located outside the U.S., your data may be transferred to and stored in the U.S. We rely on standard contractual clauses (SCCs) and other safeguards to protect international data transfers.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will:
📢 Notify users via email or in-app notification.
📢 Update the "Last Updated" date at the top.
Please review this policy periodically.
Welcome to SmartCallBot.com ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our AI-powered call assistant services.
By using SmartCallBot, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1.1 Information You Provide
During Signup & Onboarding:
Name, email, password
Business name, industry, category, service area
Working hours, call routing preferences, greeting preferences
Escalation phone number (for forwarding calls to a real person)
During Usage:
Call Data: We record calls and generate transcripts to improve call handling.
Call Analytics (Future Feature): We will provide businesses with analytics on their calls.
For Payments:
We use Stripe to process payments, which collects billing information and transaction history.
1.2 Information We Collect Automatically
Call Metadata: Call time, duration, caller number (if available).
Cookies & Tracking: We use Google Analytics, Google Tag Manager (GTM), and Google Search Console (GSC) to track website usage.
Device & Log Data: IP addresses, browser type, and interactions with our platform.
1.3 Third-Party Integrations
We use Twilio for call handling.
We use ChatGPT (OpenAI API) to enhance AI responses.
We may collect insights from LinkedIn, Meta (Facebook/Instagram), and YouTube for marketing and social engagement.
2. How We Use Your Information
We process your data for the following purposes:
✅ Providing Services – To answer, route, and automate inbound calls.
✅ Improving AI & Call Handling – Using call transcripts and analytics to enhance AI performance.
✅ Payments & Billing – Processing transactions via Stripe.
✅ Customer Support – Helping with troubleshooting and account issues.
✅ Security & Compliance – Detecting fraud and ensuring GDPR/CCPA compliance.
✅ Marketing & Analytics – Understanding how users engage with our service via Google Analytics and social media platforms.
3. How We Share Your Information
We DO NOT sell your personal data. However, we share data with:
🔹 Service Providers:
Twilio (call handling), ChatGPT (OpenAI) (AI responses), Stripe (payments).
Google Analytics, GTM, GSC (analytics & tracking).
🔹 Legal & Compliance:
If required by law, we may share data to comply with legal obligations, court orders, or law enforcement requests.
4. How Long We Keep Your Data
Call Recordings & Transcripts: Stored for [Insert Retention Period] and then deleted.
Account Data: Retained as long as you have an account.
Payment Data: Stored as required by tax and financial regulations.
You may request deletion of your data at any time (see Section 6).
5. Security Measures
We implement industry-standard security practices, including:
🔐 Encryption – Calls, transcripts, and payment data are encrypted.
🔐 Access Controls – Only authorized personnel can access sensitive data.
🔐 Secure Third-Party Services – We use trusted providers (Stripe, Twilio, OpenAI, etc.).
However, no system is 100% secure. Please use strong passwords and report any suspicious activity.
6. Your Privacy Rights
Depending on your location, you have the following rights:
6.1 GDPR Rights (EU Users)
✅ Access – Request a copy of your data.
✅ Correction – Update incorrect or incomplete data.
✅ Deletion – Request deletion of your data.
✅ Objection – Object to processing (e.g., marketing emails).
✅ Data Portability – Receive a copy of your data in a structured format.
To exercise these rights, email us at hello@smartcallbot.com.
6.2 CCPA Rights (California Residents)
📝 Know what data we collect & request a copy.
📝 Request deletion of your personal data.
📝 Opt out of data sharing (we do not sell data).
To make a CCPA request, email hello@smartcallbot.com.
7. Cookies & Tracking
We use cookies and similar tracking technologies for analytics and performance.
You can opt-out of Google Analytics by installing Google's opt-out browser add-on.
8. International Data Transfers
As a U.S.-based company, we process data in the United States. If you are located outside the U.S., your data may be transferred to and stored in the U.S. We rely on standard contractual clauses (SCCs) and other safeguards to protect international data transfers.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will:
📢 Notify users via email or in-app notification.
📢 Update the "Last Updated" date at the top.
Please review this policy periodically.